Can I purchase a Flexepin voucher from a third-party seller?

Technically, you can. It isn’t recommended, though, since Flexepin cannot guarantee it will contain the full amount of money listed, nor can they safeguard the 16-digit number from unauthorized use.

How long do I have to use my Flexepin voucher?

All Flexepin vouchers will remain valid for 12 months following the original date of purchase. For this reason, it isn’t a good idea to use your Flexepin voucher as a long-term solution for holding your money.

Can I reverse a transaction?

Sorry, but no. Once a transaction has been completed, there’s no way to undo the purchase. As soon as the payment amount is deducted from your Flexepin account, it’s no longer in Flexepin’s hands. However, you can attempt to contact the merchant where the purchase was made and try to get them to reverse the payment for you.

What should I do if my Flexepin voucher is stolen?

If you lose your prepaid voucher or believe your 16-digit number has been compromised, contact Flexepin’s customer support team immediately. They can freeze any transactions using the voucher immediately, preventing unauthorized use.

How long will it take for me to get my Flexepin voucher purchased online?

You will receive an email to the provided email address at the time of purchase shortly after the payment for your prepaid voucher is processed and completed. Remember that this email address will be used to send you your vouchers and confirm your identity.

What additional fees are there with a Flexepin voucher?

There are no additional fees during the duration of the 12-month period when the voucher is valid. After the expiration date has passed, your account will incur a fee of $2.50 each month.